SAP BASIS Services

Maintaining the integrity of your SAP systems.

Everuz SAP Basis AdministrationEveruz provides comprehensive round-the-clock SAP BASIS services with superior quality and reliability at a fraction of your current costs. We improve your system performance, availability, flexibility and agility while reducing business risks.

With a service level that is guaranteed by our dedicated SAP BASIS team in Toronto, you receive support that is timely, reliable, and laser-focused.

Our seasoned BASIS experts are ready to bring their expertise to support your complex SAP landscapes and ensure a smooth integration into your existing IT architecture and business processes.

 

What We Offer

Cloud Managed Services - Single VendorWe offer complete round-the-clock on-site and remote BASIS services to optimize the performance and reliability of your SAP landscapes.

Our innovative approach to BASIS administration coupled with our 24×7 real-time monitoring and proactive maintenance gives you stability and a firm foundation for growth.

Our domain expertise in SAP systems, databases and infrastructure enables us to support all aspects of your complex SAP solution ecosystem, including:

INSTALLATION

  • Installation and configuration
  • Client/system copying and refreshes
  • Solution Manager

ADMINISTRATION, OPERATION &
MAINTENANCE

  • System administration and maintenance
  • Print and output management
  • Background job scheduling
  • Transport management
  • Performance monitoring and tuning
  • Weekly/monthly system review and
    recommendation
  • Security and user management
  • Network, hardware and OS
  • Load-balancing

UPDATES

  • Version upgrades, patches and EPs
  • Security updates and component patch
  • Kernel updates
  • SAP Notes

DATA

  • Database administration
  • Data Import and export
  • Archiving, backup and recovery
  • Disaster recovery
  • Performance tuning
  • Data volume management
  • Master data management

MIGRATIONS

SUPPORT & MONITORING

  • 24×7 support
  • Monitoring and alerting
  • Service request management
  • Service change management
Flexible Service Delivery

Everuz Remote BASIS AdministrationMaintain safe, uninterrupted and affordable operations with one of our BASIS service delivery options.

Using a combination of proprietary and native SAP tools, we proactively monitor your SAP infrastructure in real-time, round-the-clock supporting users across the globe, ensuring that the systems running your business are always up and operational.

Whether you want complete coverage backed by a flexible SLA, on-demand coverage, resource augmentation or one of our value-added packaged services, we can tailor our BASIS services to meet your unique business challenges. Get us on your side and power your operations with one of our services that fits.

Everuz BASIS Complete™

Grow your business worry-free with our complete remote BASIS support backed by a flexible SLA for an affordable monthly cost. Spend less time managing your IT and more time focusing on business optimization and innovation. We can help you scale your operationslower IT costs, fast-track ROI, significantly reduce TCO and modernize your application landscapes. Our end-to-end approach is supported by our deep SAP expertise and broad industry experience.

Everuz Expert Hours™

Surgically enhance your capacity and capabilities with our flexible on-demand BASIS expertise when your business needs it most. Whether you want to clear project backlogs, augment capacity during employee vacation times or enhance capabilities of your team, we’ve got your back. You purchase a chunk of expert hours and utilize them as you see fit. No need to hire, train and retain in-house talent when you can be up and running with our seasoned BASIS experts instantly.

On-demand Resources

Keep you business going and growing by augmenting your SAP team with our dependable BASIS experts when your business needs them most. Gain scale and depth with our dedicated experts joining your team on-premises or remotely. Let us take care of your SAP operations so that you can focus on what matters the most – your business.

Cloud Managed Services

Cut costs, reduce complexity and become more agile with our cloud managed BASIS services on a secure, scalable and reliable managed cloud platform. You can instantly gain scale for your mission-critical SAP workloads. We manage all aspects of your BASIS with the benefits of flexible business-centric SLAs so that you can focus on your business.

Turning to our managed BASIS services with predictable cost structure and guaranteed service levels lets you become more flexible, more dynamic and better able to change and take on new opportunities.

Packaged Services

Reduce turnaround times, cut costs and instantly scale your operations by choosing from one of our packaged services, including:

Performance Monitoring and Tuning

Retain us to properly measure and optimize your SAP system performance as well as to recommend corrective measures and best practices to keep up with your future workload demands. The service involves:

      • Conducting comprehensive review of all your SAP landscapes
      • Recommending best practices
      • Analyzing system performance and recommending performance improvements
      • Performance tuning the SAP system, database and OS based on the existing hardware
      • SAP sizing
      • Recommending hardware and architectural options, including cloud computing, to meet immediate-, mid- and long-term workload demands

Comprehensive System Review

Let us review all your SAP landscapes to identify existing and potential issues as well as to recommend corrective measures and best practices to keep up with your future workload demands.

 

Level-1 Support

The L1 support includes proactive system monitoring, documenting issues, preparing reports and escalating issues to L2 support. The service involves:

  • System performance monitoring
  • Batch scheduling and monitoring
  • DR log shipping and issue monitoring
  • Workload analysis
  • Update error monitoring and analysis
  • ABAP dump analysis
  • User and security management
  • Transport management
  • Missing indexes and critical tables monitoring
  • RFC connections management and monitoring

Level-2 Support

Our L2 support personnel have extensive knowledge and experience in handling complex SAP issues. The service involves:

  • Support package application
  • Kernel update
  • Printer configuration
  • Standard R/3 profiles parameter configuration
  • Operation modes management
  • Client copying and refreshes
  • Supporting SAP online support system

Level-3 Support

Our L3 support personnel are SAP certified domain experts who have designed, built and managed complex SAP landscapes. The service involves:

  • Database recovery
  • Implementing solutions provided or advised by SAP
  • SAP router configuration
  • Profiles parameter changes
  • R/3 performance tuning
  • Domain controller modification and re-configuration
  • Database parameter chages
  • SAP migrations
  • Implementing new products
  • Configuring DR sites
Business Benefits

Everuz SupportYour coverage is distinguished by rapid triaging, root cause analysis, and expert remediation. We have the expertise and scale to support organizations of all sizes ranging from small implementations with a few dozen users to Fortune 500 companies requiring round-the-clock support.

We help you reduce turnaround times and gain competitive edge, ensuring:

      • Scalable, reliable and secure SAP infrastructure with high availability and performance
      • Cost reduction through increased efficiency and predictable cost of SAP support with a flexible, business-centric SLA
      • Enhanced customer satisfaction as a result of high first call resolution rates
      • Removal of backlogs in critical areas and quick issue resolution
      • Reduced application downtime for maintenance

 

Lets TalkLET’S TALK

Are you wondering how you can scale your operations, improve reliability and cut costs by outsourcing SAP BASIS administration or strategically augmenting your BASIS staff as needed? We can help! Please contact us today at sap@everuz.com to find out more about our flexible BASIS services and our free consulting service to discuss how our services can benefit your business. In addition, take advantage of our free comprehensive review of your SAP landscapes.

 

< SAP Cloud Managed Services | SAP Solution Manager >